TRUST & SAFETY

Give and fundraise with confidence.

Every donation on CrowdiFund is protected by our Giving Guarantee, secure payments, and a real team watching out for you, every day of the week.

Report a concern Contact Customer Care

Encrypted payments

Support 7 days a week

Fundraiser review

THE GIVING GUARANTEE

If something isn't right, we'll make it right.

The first and only donor protection program of its kind. If a fundraiser isn't what it claims to be, or funds aren't used as described, we step in. Claims can be made within 30 days of donating.

Read the full guarantee

What's covered

Fundraisers that misrepresent who they're for or what they're about

Funds that aren't used, or passed on, as described

Donations made to a fundraiser we later remove for policy violations

Claims can be made by the donor who gave, on every donation

HOW WE PROTECT YOU

Safety built into every step.

Fundraiser review

Our team reviews fundraisers and acts quickly on anything that looks wrong or breaks our rules.

Secure payments

Every donation is processed over encrypted connections. We never share full card details with organizers.

Verified withdrawals

Organizers verify their identity and bank account before funds are released.

Real human support

A Customer Care team that genuinely cares is here every day of the week.

FOR DONORS

Give with peace of mind

Check the organizer's name and their connection to the person the fundraiser is for.

Read updates to see how funds are being used.

Donate only through CrowdiFund, never by direct transfer to a stranger.

Keep your receipt email. It's your record for the Giving Guarantee.

FOR ORGANIZERS

Build trust with your donors

Explain clearly who the money is for and how it'll be spent.

Add real photos and your relationship to the person the fundraiser is for.

Post regular updates, especially when funds are withdrawn.

Thank your donors. Transparency keeps them giving.

STAY ALERT

Red flags to watch for.

Most fundraisers are exactly what they say. If something feels off, trust your instinct and tell us.

01

Pressure to give off-platform

Anyone asking you to send money by wire, gift card or crypto instead of through the fundraiser page.

02

Vague or changing stories

Details that don't add up, or a story that shifts when you ask questions.

03

Messages impersonating CrowdiFund

We will never ask for your password or card number by email, text or DM.

04

Copied photos or text

Images or stories that appear on other fundraisers under a different name.

See something? Tell us.

Reports are confidential. Our Trust & Safety team reviews every one and will follow up by email.

trust@crowdifund.com

Reviewed every day of the week

TRUST & SAFETY

Give and fundraise with confidence.

Every donation is protected by our Giving Guarantee, secure payments, and a real team every day of the week.

Report a concern

THE GIVING GUARANTEE

If something isn't right, we'll make it right.

✓Fundraisers that misrepresent who they're for

✓Funds not used, or passed on, as described

✓Donations to fundraisers we remove

Read the full guarantee →

HOW WE PROTECT YOU

Safety built into every step.

Fundraiser review

We review fundraisers and act fast on anything wrong.

Secure payments

Donations are processed by Stripe over encrypted connections.

Verified payouts

Organizers verify their identity and bank before receiving funds.

Real human support

Our team is here every day of the week.

STAY ALERT

Red flags to watch for

✓Requests to pay off-platform, by wire, gift card or crypto

✓Stories that change or don't add up

✓Messages pretending to be CrowdiFund

✓Photos or text copied from elsewhere

See something? Tell us.

Reports are confidential. We review every one.

Fundraiser linkWhat's the concern?Tell us more